Restorative Sleep

For our Pocitó (Small/Medium) beds, we recommend pets <55cm from collar to base of tail. For our Grandé (Large) beds, we recommend pets <95cm from collar to base of tail. You can view the size guide here.

To keep your dog’s dream bed feeling (and smelling) dreamy, we recommend regularly washing the cover and giving the inner cushions a good airing in the sunshine. It helps keep things fresh, fluffed and free of doggy funk. Here is our comprehensive care guide.

How often you’ll need to do this really depends on how your dog uses the bed and how much chaos they tend to leave in their furry wake.

Care Instructions: Remove the cover before washing. Warm gentle machine wash. Do not bleach. Cool tumble dry. Line dry. Do not iron. Do not dry clean.

If the size or colour is incorrect, you can return your unopened bed within 7 days of delivery. Just email our customer service team at contact@drool.pet for return instructions before returning the product.

Please note:

– Return shipping costs are the customer’s responsibility
– Returns without prior contact won’t be accepted
– Unfortunately, opened beds cannot be returned for hygiene reasons

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund/exchange. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

We offer FREE standard shipping on all beds, anywhere in Australia. No catches. Just comfort, coming your way. Each bed is proudly made right here in Melbourne and will ship within 4 business days.

From there, delivery times vary. Some metro areas may see it the very next day, while others might take up to 5, depending on your location and the carrier. As soon as your order heads out, we’ll send you tracking details so you can follow it all the way to your front door (or your dog’s favourite nap spot).

Limited Lifetime Warranty – Drool Pet Bed Covers

We stand behind every stitch, seam and snooze. That’s why your Drool pet bed cover is backed by a limited lifetime warranty. If it ever gives out due to faulty materials or workmanship, we’ll repair or replace it, no fuss. If the exact product’s no longer available, we’ll swap it with something just as good (or better).

What’s covered? Only original, unaltered, and unmodified covers made by us.

What’s not covered? General wear and tear, damage caused by your dog’s daily dramas (like chewing, excessive nesting or scratching), accidents, neglect, improper care, or the natural breakdown of materials over time, including the enthusiastic efforts of puppies. As cute as they are, they’ve been known to chew through shoes, sofas... and yes, their own beds.

This warranty is available to customers in Australia only and is in addition to your rights under Australian Consumer Law.

The warranty lasts for the practical lifetime of the bed while you own it—and only for the original owner. It wraps up if the bed is sold or passed on.

It covers repair, replacement or substitution only. As much as we love dogs, we’re not liable for any damage to property or people caused along the way.

10-Year No-Sag Foam Warranty

When we say dreamy, we mean it. Every Drool foam insert is backed by a 10-year no-sag warranty. If your bed’s inner support gives out before its time due to a manufacturing fault, we’ll replace it, so your dog can keep living their best, most supported life.

This doesn’t cover foam that’s lost its bounce due to improper use, moisture damage, rough handling or those determined dogs who treat their bed like a chew toy.

For warranty enquiries please contact our customer service team at contact@drool.pet

When your delivery arrives please check the barcode details first to make sure you’ve received the right bed before opening the box (as opened beds can’t be returned). Once you're good to go, open it up, let the mattress fully expand, and place it somewhere your pet already loves to snooze, it’ll help them settle in even faster.