It couldn't be easier to set up a Drool subscription and ensure your furry friend never runs out of treats! As a loyal subscriber you will save 15% off retail price with every subscription order. You can build your subscription directly from our Shop page with the option to add your selection of products and select a 1, 2 or 3 month subscription cadence.

When starting a Drool subscription ensure you enter your correct shipping/billing information and activate your account to provide you with access to edit or check the status of your order/s at any time.

Once you’ve placed your subscription order, you will receive an email from us confirming your order and also an email prompting you to activate your account.

Once you log in to your account, easily accessible from the My Accounts page by clicking Manage Subscriptions, from there you can update, skip or cancel your subscription.

Please note that any changes need to be made at least 1 day before your next billing date.

If you have an existing subscription and have issues logging in or haven’t received your confirmation link within 24 hours of your order, please reach out to contact@drool.pet and we can send you a new link to activate your account. 

Don’t worry! If you are having problems accessing your account, please double check you are using the email address you signed up with, if you are still having trouble accessing your account you can request a link to your account from our My Accounts page. Still having trouble? Reach out to us at contact@drool.pet and we can help.

Absolutely! You can easily update, skip or cancel at any time from your account, accessible from the My Accounts page by clicking Manage Subscription. 

No sweat. Simply log into your account on drool.pet. Once logged in, refer to the My Accounts page and locate Manage Subscriptions. From here you will be able to change your address for all future orders. Note that updating your address on your account (prior to accessing your subscription) will only change your billing address.

Please be mindful when inputting your address, as redirection to a new address is not available on our website once the order has been processed. However in some instances, you can request to redirect your parcel with Australia Post. Please log into your MyPost account to request a redirection.

Please note that changing your address through Australia Post will not change your address information on your Drool account for future orders. If you would like to change your address on your account on the Drool website, please access your account online via the My Accounts page and update your delivery address.

For any questions, please contact Australia Post directly or call 137 678.

Keep in mind our team works quickly! Because of the way that orders flow through to our warehouse we are unable to cancel or make amendments to the contents of your order after your order has been processed. 

We use Australia Post as our chosen shipping parter. This allows us to choose the fastest shipping method available and provides full visibility and tracking notification via email and text.

From Bondi to Bonnydoon, we offer free standard shipping on all orders over AU$55 and free express shipping on one-time orders over AU$95 Australia-wide. A standard domestic shipping rate of $11 applies on orders below the standard shipping threshold, and $15 below the express shipping threshold.

All orders are processed and dispatched from our warehouse within 1-3 business days.

From here our delivery partner Australia Post will take it to your door within 2-8 business days depending on your location. This means a total maximum of 11 business days from placing your order for the majority of locations in Australia with standard shipping.

Please note remote areas and WA and NT may experience slightly longer lead times.

Yes we do! These shipments will be delivered by Australia Post.

Whilst we endeavour to get your Drool treats to you as soon as possible, those in remote areas may experience extended lead times. Please track your parcel, and reach out to us if you haven't received your treats after 14 business days.

Easily! Your unique order tracking link can be found in a few different spots:

• When you log into your account on the Drool website (you will see the link once your order has been processed),
• Your shipment notification email from us.
• Your email or text message from Australia Post.

The tracking link will take you directly to the Australia Post tracking page where you can keep an eye on the progress of your order.
The page also provides a way for you to submit any queries should you need assistance with your delivery.

On the day of delivery you can also expect another email and/or text message (depending upon your preferences selected) from Australia Post to let you know that your order is onboard for delivery!

For any questions, please contact Australia Post directly or call 137 678.

All our online orders are delivered directly to your door with ‘Authority to leave’ as the default option. If you’re not home when the order arrives, our driver will leave the parcel at your address (as long as they believe it’s safe to do so).

If the driver is unable to find a safe space to leave your parcel unattended, Australia Post will take it to the nearest Post Office and leave a delivery card. You'll have 10 business days to collect it before it's returned back to us.

For any questions, please contact Australia Post directly or call 137 678.

‘Unable to deliver’ means that the driver couldn’t access the delivery location safely or they used their judgement to decide it wasn’t a good idea to leave the parcel unattended.

If the driver is unable to find a safe space to leave your parcel unattended, Australia Post will take it to the nearest Post Office and leave a delivery card. You'll have 10 business days to collect it before it's returned back to us.

For any questions, please contact Australia Post directly or call 137 678.

Right now, Drool treats are only available to be shipped within Australia. Sign up to the newsletter to be the first to know if we extend our shipping internationally. 

Our delivery time guidelines are based on business days, which includes Monday – Friday and excludes public holidays.

If you believe your order is outside the specified time range of delivery, please check your order confirmation email to confirm your delivery address was correct. If you still haven't received your order after 12 business days, please reach out to Australia Post to open a missing parcel enquiry. If you need further assistance, don't hesitate to send us an email at contact@drool.pet.

We have a range of payment methods to suit how you want to pay for your Drool. Right now, we offer Visa, Mastercard, Afterpay, Apple Pay, Google Pay, Shop pay and Paypal.

I get this a lot. People assume that Drool is just an endorsement or ambassadorship for me. That I’m getting paid to put my face to a brand owned by some massive multinational pet food giant. Well, that couldn’t be further from the truth. 

I’ve been a vet for 20 years now and I’ve had my Drool blog for nearly 10 years. I started writing my daily Drool tips out of frustration over the lack of honest, trustworthy information out there on the internet. But I also listen. I listen in the vet clinic (where I still work), on those late night emergency calls or even on the street where people stop me to ask questions. The one thing that keeps on coming up is that you’ve lost faith in what you feed your furry family. You don’t know who and what to trust because of the questionable ingredients, contamination fears and sneaky marketing tricks and lack of true regulation of the industry. 

So I decided to do something about it. I worked tirelessly for years to create treats that I could believe in. That were better. That were finally the food we could trust. And that were born out of that animal insight that comes from living and breathing pets my whole life. 

So Drool is just my small business. My passion. And my mission to create something with honesty, integrity and quality. Because family deserve the best…

Quite simply, all the good stuff and none of the nasty stuff. But the key element with any food for the furry family is where the protein comes from. You see, not all proteins are equal. That’s why Drool treats only use 100% chicken breast or salmon fillet as the #1 ingredient and 0% meat meals. Real chicken breast and salmon are not only way more nutritious, they also contain more useful amino acids and is way more digestible. Treats also include scientifically backed supplements, prebiotics and vitamins. You can find a full list of the ingredients we use, and why here.

This is a common question. And thankfully, I spent years researching the right mix of functional ingredients for the treats to not only help boost their health but also NOT affect how their existing medications work. We still recommend consulting with your own vet if you have any concerns but there is currently no research indicating any of the treat ingredients negatively interact with any of the popular medications.

What’s life without treats?! So a million times...yes! Treats fuel that play they love and then sneak their way into their dreams. In fact, even though we can’t prove it, we’d like to think puppies and kittens are chasing after Drool treats in their sleep. The best Drool treats for puppies are undoubtedly School Snacks while kittens can enjoy all the cat range.. Even when they chew that expensive shoe or getting toilet training isn’t an immediate priority, we get it. No-one is perfect. But at least the reward for learning gets them on the right foot…

Remember, they’ll also need to have their puppy and kitten food as part of a complete and balanced puppy diet.

We’re very proud of the fact that Drool treats aren’t mindless meals. Sure they get the health benefits from each of the treat varieties but the fact the treat balls challenge and stimulate their brains through play and games is possibly the biggest high for the Drool team. Our little hairy humans are real thinkers and need an outlet to express their playful side. We love that Drool treats provide that enrichment to make the favourite part of their day even more fun.

Despite a lot of twisting of our arms by furry legs to remove this section altogether, there is a recommended number of treats your pup and cat should eat each day. And while it won’t be a massive problem if they stretch this a little, try not to have too much of a good thing. Overeating even the healthiest foods can make gut upsets more of a risk. Plus, when your little mate isn’t used to high quality treats, there may be an adjustment period. And that’s ok!

We recommend the following daily amounts, depending on the ideal weight of your furry family member.
We find that our treats are so effective that even a third of the maximum dose still makes a big impact!

Dog treats

For the ball treats! (Daily Boosters, Joint Protect, Calm + Collected, In-Betweeners, Teeth + Breath Balls, Calm + Collected Salmon, Hypoallergenic Skin + Within Treats)

Small (1-5KG): 1 treat ball
Medium (6-15KG): 1-2 treat balls
Large (16-30KG): 3-4 treat balls
X-Large (30+KG): 4-5 treat balls

For the stick treats! (Teeth + Breath Sticks and School Snacks)

Small (1-5GK): 1-2 snack sticks
Medium (6-15KG): 2-3 snack sticks
Large (16-30KG): 3-5 snack sticks
X-Large (30+KG): 5-6 snack sticks

Cat treats

Calm + Collected, Furball + Skin, Teeth + Breath

Small (1-3kg): 2-5 treats
Medium (3-5kg): 5-10 treats
Large (5-7kg): 10-14 treats

You might notice some differences between the feeding guide you see on our packs vs what you see here. And that’s because we’ve noticed just how well they’ve been working with your furry family; even in smaller amounts.

We could change all our packaging now but we’re mindful of the environment. So it may take some time to see this small tweak flow through. I’m sure the hairiest humans won’t mind in the slightest!

Much to everyone’s relief, yes. In crafting this unique ball shape, we wanted something that would work for all the different sized, yet equally adorable mouths out there. So no matter whether you’re petite, pointy or just plain jowelly, the size of the ball works in all sized mouths. AND we’re proud of that. We want all dogs to be able to not just pick up the balls and play, but break them open and unleash the goodness inside. 

With treat balls that roll and school snacks that snap, aren’t you encouraging pets to play with their food?

Yes...yes we are.

Well, this is the exciting part. Most dogs have their minds blown that we’ve combined a treat with a ball - their two favourite things in the world. That’s why you’ll see that excited tail wag every time you go for the pack of treats. While most dogs will munch on the treat ball straight away, some will sniff and lick at it before they eat. This is actually the best part. Because they’ve never experienced a ball shaped treat (and real chicken breast) before, this is a real discovery moment. Once they bite in and break the ball open, their whole world changes and they get it. But just remember, it might take a while that first time. If they’re still confused, you can crack open that first ball to give them a hand. 

It can be a big moment when pets are introduced to something new. When it comes to our treat balls, they’ve probably never experienced a ball shaped treat before. And they’re more than likely used to eating treats containing quite pungent smelling, lower quality meat meals (read about the fast food of dog treats above).
So believing they get to snack on a delicious chicken breast or salmon ball that you’ve just rolled along the ground might just take a moment. But once they know, they know. They’ll quickly get in the groove of treats that are filled with goodness.

When it comes to fussy cats, be sure to read our answer to ‘My cat won’t eat the treats. What can I do?’

We hear this a lot. And it’s actually a measure of how much they treasure their Drool treats. It’s called ‘caching’ and is an instinctive (and fascinating) reaction to being given a ‘high value’ food item. So basically it’s a massive compliment. They know they’ve been given something special and want to ensure no other furry (or human) family member gets their mitts on it. We find they typically find a quiet corner to indulge in their Drool dreams! It’s pretty cute.

When you turn treat time into play time, anything is possible! While School Snacks and Teeth + Breath Sticks have a snappable stick made for repeated rewarding, Drool balls can do just about anything and our cat treats are perfectly designed to be thrown, rolled or hidden to encourage their inquisitive nature. Sure you can simply hand-feed the balls for that instant feel-good buzz. But for more excitement, try rolling the ball along the ground. It’s always a winner and creates the most fun and rewarding game of fetch they’ve probably ever played (yes cat’s love fetch too). Quite often, we see our furry family then flick the balls around with their mouth and paws and create their own game. The fact they’re using their beautiful minds at this point and playing makes us so happy! You can also hide the treats in toys, under furniture or around the house. While we don’t recommend throwing them in the air to catch, you could try your own Drool drop! Just throw the ball into the ground and watch them scurry after the pieces this explosion of flavour creates.

Just how much nutrition is found in these discarded parts is questionable to start with. But there’s even fewer nutrients left once they’ve been processed and oxidised at high heat like this. The basic fact is meat meals aren’t considered to be fit for human consumption; that says it all. The best comparison is back to human fast food. Meat meals might have a strong smell from the pungent body parts they’re made from, but it doesn’t mean they’re good for them. In fact, quite the opposite.

While the digestibility (% your dog or cat actually absorbs) of real chicken meat is around 95% and a study found that salmon is even more digestible than that, the digestibility of meat meals is significantly less. Amino acids are the building blocks of proteins, yet under super high temperatures those crucial nutrients are oxidised and denatured to the point they may be of little use. So a large portion of what they’re eating just ends up going right through them undigested. That’s why dogs on lower quality foods need a toilet break a lot more than Drool dogs and cats.

Why not? We all know ball-shaped food has a firm spot in our lives (protein balls, bliss balls, meatballs - the list goes on) so Drool treats are equally at home in the human world. 

And, every pet‘s favourite part of their day (apart from mealtime) is playtime. In the best news dogs have had in years, we‘re now combining both. It’s their unique oddball shape that makes sure there‘s play in every pack. Rolling them across the floor will mean their favourite person just got a whole lot more fun.

Like any food too special to leave waiting on a shelf, these treats will be past their best around 4 weeks after they are opened. But let’s be real, your dog will probably tell you with some primo puppy eyes if it’s been too long between treats!

Ok brace yourself for a truth bomb. If you're using the right nourishing wash that cares for their skin and coat's crucial protective oils, you can wash as often as you like. Ground breaking huh. But seriously, it should have always been this way. By using natural ingredients that work with, rather than against their natural systems, their skin and coat will be the best it's ever been.

Absolutely. I'm always keen to ensure that no member of the furry family gets left behind. And while a lot of cats aren't comfortable with a full on wash or bath, they will cope with and even enjoy a damp cloth bath with a patting motion. Just use the wash of your choice on the first round through and then make sure you give them another wet sponging with fresh water to remove the residual wash from their coat.
You can also use the No Time To Wash Spray and Ear De Gunker on cats...

I think it's important to give the furry family a choice. After all, my range is all about their needs. And a large proportion of pets simply don't like being covered in perfume and cologne. That's because a dog is most comfortable (and calm) when they don't smell like anything artificial. It's a call back to when they were wild wolves and standing out with a strange smell could be dangerous. In fact, being covered in perfume or cologne is one of the main reasons dogs roll in gross stuff after a bath. They're frantically trying to remove that smell. So having unscented washes means a calmer, more relaxed bath time and staying cleaner for longer.

Well, neither is going to be a bad choice. They'll both replenish and refresh their coat's natural protection and leave them feeling soft and clean. I created the Nourish My Coat wash as an all-round wash for those days when they've picked up dirt, mud or too much stray saliva to jump on the couch. While the Soothe My Skin wash is perfect for those pets experiencing skin allergies and irritations or who just happen to be more on the sensitive side.

It can be hard to know they're experiencing ear troubles. In fact, ear infections and soreness can occur in silence. But they do give you clues. Listen out for them shaking their head (often their collar tags will tinkle) or pawing at their ears. Often the best way to know is to lift up their ear flaps and look inside. A build-up of dark wax or a fruity/pungent smell are signs that trouble is brewing.

That's when getting on top of the problem with my Ear De-Gunker is crucial. Just apply a small squirt of 5 drops or so into the ear canal, massage from the base of the ear and dry the ear with a soft cloth. For maintenance, we generally recommend using the Ear De-Gunker on a weekly basis. For prevention, 1-2 times per week. If you notice those early signs of an ear infection, then you can use them daily until you see an improvement.

If symptoms persist or there are signs of an underlying condition, then we'd always recommend visiting your vet to ensure further intervention isn't required.

You really have options here. Either spray directly on the coat and work through with a wash brush or comb...or you can spray into your hand, a cloth or into the wash brush and then apply to the coat. Whatever way you choose, it's a quick and easy coat refresh and reset.

Umm...well how do I say this. Yes you can and I know that because I do?! There you go!

This was so important to me. So I'm proud to say my bottles are all made with 100% recycled material. They're also 100% recyclable.

I hear this a lot. And I firmly believe that cats haven't consistently eaten treats because they've never been made with their specific tastes in mind. All too often they're more just a dog treat in a much smaller size. But cats are true protein conossieurs so by packing these treats with real Aussie chicken breast (instead of highly processed chicken or fish meals) your cat is finally getting what they crave. Plus the lure of nutrient rich chicken liver and nutritional yeast means each treat is a true flavour bomb. Add hand-picked proven supplements and you can see why these treats are everything your cat has been waiting for.

Just be patient. Cats don't gorge down treats like dogs do. They have too much class for that! They're more likely to snack when it suits them and when you're not watching them! And when there are no other distractions or noises around. But you can certainly tempt them by flicking a treat across the floor as the movement will excite their hunting instinct. I've found that once you crack them by just eating one, they're hooked for good. Plus, remember that they may never have tasted a treat without highly processed chicken meals before. The taste will be new and exciting...but different in a good way.

It's certainly possible. But generally, cats don't scoff food quite like dogs do. If your cat does eat more than the recommended amount each day, that's ok. You may just find that what they deposit in the litter tray might be a little smellier than usual.

Cats spend up to half their waking hours (up to 50%!) grooming themselves. That means they swallow a lot of fur. So then that fur has two choices. It's either gently carried through their digestive system to the litter tray or it forms a rough ball of hair in their stomach that needs to be vomited up in a furball. Obviously avoiding that uncomfortable event is strongly preferred! That's where the Furball + Skin treats can make a significant difference...

Those big signs of cat anxiety and stress certainly aren't put on show for all to see like they are with dogs. But that doesn't mean they're any less significant. In fact, cat anxiety can be even harder on their mental state than the dog equivalent. Look out for vomiting, diarrhoea, toilet accidents (not using their litter tray), going off their food, weight loss, overgrooming and that long drawn out meeeeooow that is the sound of stress and loneliness.

I get that these quickly become your go-to way of managing anxiety and stress in your cat. But just remember that they do need to be given 30 mins to 1 hour before you need the desired effect. If you give them at the time of the stress (like a thunderstorm or a new arrival in the house) the anxiety has already taken hold and is tricky to turn around. So a little bit of preparation goes a long way!

I guarantee your dog will become obsessed with these treats. Sure that's partly because they're the cat's (of course!) but they're also made to be incredibly tasty and tempting. There's actually no problem if your dog sneaks some cat treats and none of the ingredients will cause any issues for them. They're quite potent little treats that are packed with protein. In fact the only challenge might be a slightly upset stomach if they have too many. If your cat feels like returning the favour and eating your dog's treats then just remember that cats have more specific nutritional requirements and so cats do need their own food more often...

Well, while most other dental treats rely on either the mechanical action of chewing OR a functional ingredient to freshen breath, my Drool Teeth + Breath treats do both. But on top of that, they also have a long lasting effect on the actual cause of bad breath and help to keep the teeth clean long term.

Nothing about Drool is token or temporary. By using brown kelp, activated charcoal and coconut oil to freshen the breath, the result will be instant but subtle. Importantly though, because these treats also fight the cause of bad breath, their breath will only get better and better. the longer you use Teeth + Breath. Plus, most importantly, their teeth will be cleaner.

To be honest, they do both really well. In the same way we brush our teeth in the morning and at night to prevent dental problems (and keep our breath fresh) a treat or two can do the same job. But if you're finding bad breath and a build up of tartar are becoming a worry then my Teeth + Breath treats can also help. The Brown Kelp in my treats has been proven to both improve breath and reduce tartar over time. It's impressive stuff!

I've taken a different approach with my Drool Teeth + Breath. Instead of just papering over the cracks with something that 'masks' the bad breath, I'm using 4 active ingredients to not just improve their breath, but also target the cause; those odour producing bacteria. So ultimately, even one treat will help. But you'll see real benefits in their breath and overall dental health by just using the lower end of the feeding guide. On average, just a couple of treats a day will be game changing.

This was a big one for me in creating Drool Teeth + Breath. Because every furry family member is different in how they eat dental treats, I've included functional ingredients like brown kelp and vitamin C that are absorbed in the digestive system and find their way back into the mouth through the saliva. So the teeth, gums and the breath feel the benefits of Teeth + Breath long after that treat has been gobbled up. In fact, studies have shown that brown kelp can even reduce the amount of plaque on the teeth over time.

This might just surprise you. Anyone that's tried charcoal bread or charcoal toothpaste knows that this charcoal (that comes from coconuts) has a surprisingly pleasant taste. In fact, it's almost a sweet flavour. But there's nothing better at neutralising odours, toxins and odour causing bacteria. Plus there's something very special about the combination with the coconut oil, brown kelp, vitamin C and real Australian chicken breast. This might actually be the most drool-worthy treat yet!

While I could have used ingredients like mint or parsley, their effect is for us, not our furry family. And they don't have a long lasting effect and just tend to 'mask' what's really happening. Plus, dogs and cats are often put off by the flavour. All the ingredients in my treats are about their benefit which is why I prefer to use brown kelp, activated charcoal and coconut oil to freshen their breath and have a long lasting effect instead. If they're happy, I'm happy.

Whilst these dental treats are packed full of functional ingredients with impressive benefits, none of the functional ingredients interact in a negative way with medications. So no matter what other challenges your little mate might be facing, you're fine to continue using Drool Teeth + Breath.

Good question. These Teeth + Breath treats are designed to encourage chewing so I've made them the perfect size to ensure dogs of all sizes are capable and keen to chew on the balls. If you have a small dog or one that's not a big chewer (maybe their mouth is sore) you can also break them into small pieces. Or our Teeth + Breath Sticks can also be a good choice for smaller mouths or older dogs with fewer teeth. It's totally up to you!

We believe in local. That’s why Drool treats are made from Aussie chicken breast after being rolled with supplements hand-picked by Dr Chris Brown and then crafted in Melbourne, Australia. 

The question of what’s even in a meat meal is a mystery. Which is a problem for us. But what goes into a meat meal also varies greatly from one day to the next. But essentially, meat meals are made by taking the parts of the animal not fit for human consumption (like gristle, blood vessels, bones and connective tissue) and processing them under high heat to kill bacteria, grinding them up and then creating a dry powder. Yes, why they’re called ‘meat’ meals when they contain very little meat is also a massive problem. And it’s why we’re trying to bring honesty and integrity to pet treats.

Functional ingredients are on the rise and we want natural supplements to benefit our furry family! We believe the hairiest human in your home deserves superfoods with a range of health-boosting benefits, just like you.  

Dogs and cats need to deal with joint aches, gut health, anxiety, and feeling hungry all the time too, so we use superfoods to keep your pet’s physical and mental health at its peak.

While we’re supporting Aussie dogs, we want to support Aussie farmers too. Drool treats source fresh, succulent chicken breast from farms in country Victoria.

We want to ensure that you, and your pet have the best experience possible. We are happy to accept returns within 30 days of purchase from drool.pet as long as the product is in good, saleable condition. 

To make a return, please reach out to us at contact@drool.pet. Refer to our Returns Policy for more information.

Firstly, we’ll be incredibly sorry to hear that! All our treats are meticulously made and packed to be the best possible treat for your pet (and from what we know, pets love them!).

However, your experience is most important to us, so please reach out to our customer service team at contact@drool.pet and we will work with you to find a solution.

No problem, the Drool Team is happy to hear from you! Visit our Contact Us page and send us a juicy email with your detailed questions. We’ll get back to you within 1-2 business days. 

While Dr Chris would love nothing more than to answer your nitty gritty pet questions, unfortunately we won't be able to provide this to you personally. 

As always, we encourage you to consult with your veterinarian when health issues arise.

Please contact our customer service team on contact@drool.pet