Terms and Conditions

FREE GIFT WITH ORDERS $65+

Limited time only.
Free 3 Rolls of Poop Bags (valued at $9.99) with every purchase of $65 or more.
Offer excludes subscriptions and gift cards.
Offer is subject to availability and while stocks last.
Due to the high volume of demand and if website difficulties are experienced,
Drool by Dr Chris Brown cannot guarantee the availability of stock.
Offer cannot be used in conjunction with the Drool By Dr Chris Brown Welcome Offer.
Offer cannot be redeemed against prior purchases.

FREE GIFT WITH ORDERS $75+

Limited time only.
Licks-A-Lot Mat (valued at $19.99) with every purchase of $75 or more.
Offer excludes subscriptions and gift cards.
Offer is subject to availability and while stocks last.
Due to the high volume of demand and if website difficulties are experienced,
Drool by Dr Chris Brown cannot guarantee the availability of stock.
Offer cannot be used in conjunction with the Drool By Dr Chris Brown Welcome Offer.
Offer cannot be redeemed against prior purchases.

Terms of Service

Thank you for visiting our website. This website is owned and operated by Drool By Dr. Chris Brown Pty Ltd (ABN 64632835244). By accessing and/or using this website and related services, you agree to these Terms and Conditions, which include our Privacy Policy (Terms). You should review our Privacy Policy and these Terms carefully and immediately cease using our website if you do not agree to these Terms.

In these Terms, ‘us’, ‘we’ and ‘our’ means Drool by Dr. Chris Brown Pty Ltd.

1. Collection Notice

Drool by Dr. Chris Brown Pty Ltd (ABN 64632835244) (‘we’, ‘us’ or ‘our’) collect personal information about you in order to provide you with products and services for your pet and for purposes otherwise set out in our Privacy Policy.

The information you provide will be collected by or on behalf of us and may be disclosed to third parties that help us deliver our services (including information technology suppliers, communication suppliers and our business partners) or as required by law. If you do not provide this information, we may not be able to provide all our products to you. We may disclose your personal information to recipients that are located outside of Australia, including to payment system providers.

Our Privacy Policy explains: (i) how we store and use, and how you may access and correct your personal information; (ii) how you can lodge a complaint regarding the handling of your personal information; and (iii) how we will handle any complaint. If you would like any further information about our privacy policies or practices, please contact us at team@drool.pet. By providing your personal information to us, you consent to the collection, use, storage and disclosure of that information as described in the Privacy Policy and this collection notice.

2. Accuracy, completeness and timeliness of information

The information on our website is not comprehensive and is intended to provide a summary of the subject matter covered. While we use all reasonable attempts to ensure the accuracy and completeness of the information on our website, to the extent permitted by law, including the Australian Consumer Law, we make no warranty regarding the information on this website. You should monitor any changes to the information contained on this website.

We are not liable to you or anyone else if interference with or damage to your computer systems occurs in connection with the use of this website or a linked website. You must take your own precautions to ensure that whatever you select for your use from our website is free of viruses or anything else (such as worms or Trojan horses) that may interfere with or damage the operations of your computer systems.

We may, from time to time and without notice, change or add to the website (including the Terms) or the information, products or services described in it. However, we do not undertake to keep the website updated. We are not liable to you or anyone else if errors occur in the information on the website or if that information is not up-to-date.

3. Promotions and competitions

For certain campaigns, promotions or contests, additional terms and conditions may apply. If you want to participate in such a campaign, promotion or contest, you need to agree to the relevant terms and conditions applicable to that campaign, promotion or contest. In case of any inconsistency between such terms and conditions and these Terms, those terms and conditions will prevail.

4. Linked sites

Our website may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we do not endorse and are not responsible for the content on those linked websites and have no control over or rights in those linked websites.

5. Intellectual property rights

Unless otherwise indicated, we own or license from third parties all rights, title and interest (including copyright, designs, patents, trademarks and other intellectual property rights) in this website and in all of the material (including all text, graphics, logos, audio and software) made available on this website (Content).

Your use of this website and use of and access to any Content does not grant or transfer any rights, title or interest to you in relation to this website or the Content. However we do grant you a licence to access the website and view the Content on the terms and conditions set out in this Agreement and, where applicable, as expressly authorised by us and/or our third party licensors.

Any reproduction or redistribution of this website or the Content is prohibited and may result in civil and criminal penalties. In addition, you must not copy the Content to any other server, location or support for publication, reproduction or distribution is expressly prohibited.

All other use, copying or reproduction of this website, the Content or any part of it is prohibited, except to the extent permitted by law.

6. No commercial use

This website is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products or services contained within this website. You may not use this website, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own website.

7. Unacceptable activity

You must not do any act that we would deem to be inappropriate, is unlawful or is prohibited by any laws applicable to our website, including but not limited to:

any act that would constitute a breach of either the privacy (including uploading private or personal information without an individual’s consent) or any other of the legal rights of individuals;
using this website to defame or libel us, our employees or other individuals;
uploading files that contain viruses that may cause damage to our property or the property of other individuals;
posting or transmitting to this website any non-authorised material including, but not limited to, material that is, in our opinion, likely to cause annoyance, or which is defamatory, racist, obscene, threatening, pornographic or otherwise or which is detrimental to or in violation of our systems or a third party’s systems or network security.

If we allow you to post any information to our website, we have the right to take down this information at our sole discretion and without notice.

8. Warranties and disclaimers

To the maximum extent permitted by law, including the Australian Consumer Law, we make no warranties or representations about this website or the Content, including but not limited to warranties or representations that they will be complete, accurate or up-to-date, that access will be uninterrupted or error-free or free from viruses, or that this website will be secure.

We reserve the right to restrict, suspend or terminate without notice your access to this website, any Content, or any feature of this website at any time without notice and we will not be responsible for any loss, cost, damage or liability that may arise as a result.

9. Liability

To the maximum extent permitted by law, including the Australian Consumer Law, in no event shall we be liable for any direct and indirect loss, damage or expense – irrespective of the manner in which it occurs – which may be suffered due to your use of our website and/or the information or materials contained on it, or as a result of the inaccessibility of this website and/or the fact that certain information or materials contained on it are incorrect, incomplete or not up-to-date.

10. Jurisdiction and governing law

Your use of the website and these Terms are governed by the law of New South Wales and you submit to the non-exclusive jurisdiction of the courts exercising jurisdiction in New South Wales.

11. Mobile terms of service

Last updated: Feb. 16, 2026

The Drool by Dr. Chris Brown mobile message service (the "Service") is operated by Drool by Dr. Chris Brown (“Drool by Dr. Chris Brown”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Drool by Dr. Chris Brown’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Drool by Dr. Chris Brown through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Drool by Dr. Chris Brown. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to DroolbyDCB or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Drool by Dr. Chris Brown mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance email contact@drool.pet.We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

We’re giving away up to $3,500 RRP worth of Drool goodies to be shared across 7 lucky winners 🎉

The competition opens at 8am AEDT on Thursday 19th February 2026 and closes at 11:59pm AEDT on Wednesday 25th February 2026.

Seven (7) winners will be drawn on Thursday 26th February 2026.

Winners will be contacted that day via email and/or mobile, and announced on Drool’s social channels and website.

Each winner can choose either a Dog or Cat Prize Bundle.

Open to Australian residents aged 18 years and over. One entry form submission allowed per person. One additional entry will be allocated for every purchase made during the competition period.

How to enter:

Simply fill in the entry form at drool.pet (one entry form submission allowed per person)
You can find the entry page at https://www.drool.pet/pages/win-the-ultimate-drool-experience
PLUS Score an extra entry for every purchase made during the promotional period

There are 7 prize packs to be won. Winners will get to select either "The Dog Prize Pack" or "The Cat Prize Pack".

The Dog Prize Pack contains:
1 x SpineAlign Dream Bed Select Colour : Navy or Oat, and Size: Pocito (S/M) or Grande (L) valued up to $369.99 RRP
1 x Freeze Dried Just Because Dog Treats RRP $19.99
1 x Freeze Dried Longevity Dog Treats RRP $25.99
1 x In-Betweeners Salmon Dog Treats RRP $14.99
1 x Teeth & Breath Peanut Butter Dental Dog Treats RRP $14.99
1 x The Gentle Wipes RRP $17.99
1 x The Unmissaball RRP $14.99
1 x Coffee Wood Chew (Select Size : M or L) valued up to $24.99 RRP
1 x Licks-A-Lot Mat RRP $19.99

Prize Pack Valued up to $523.91 RRP (depending on options selected)

The Cat Prize Pack contains:
1 x SpineAlign Dream Bed Size:Pocito (Select Colour : Navy or Oat) RRP $289.99
1 x Freeze Dried Just Because Cat Treats RRP $17.99
1 x Freeze Dried Teeth & Breath Cat Treats RRP $19.99
1 x Freeze Dried In-Betweeners Cat Treats RRP $19.99
1 x The Gentle Wipes RRP $17.99
1 x Licks-A-Lot Mat RRP $19.99

Prize Pack Valued at $385.94 RRP