I get this a lot. People assume that Drool is just an endorsement or ambassadorship for me. That I’m getting paid to put my face to a brand owned by some massive multinational pet food giant. Well, that couldn’t be further from the truth. 

I’ve been a vet for 20 years now and I’ve had my Drool blog for nearly 10 years. I started writing my daily Drool tips out of frustration over the lack of honest, trustworthy information out there on the internet. But I also listen. I listen in the vet clinic (where I still work), on those late night emergency calls or even on the street where people stop me to ask questions. The one thing that keeps on coming up is that you’ve lost faith in what you feed your furry family. You don’t know who and what to trust because of the questionable ingredients, contamination fears and sneaky marketing tricks and lack of true regulation of the industry. 

So I decided to do something about it. I worked tirelessly for years to create treats that I could believe in. That were better. That were finally the food we could trust. And that were born out of that animal insight that comes from living and breathing pets my whole life. 

So Drool is just my small business. My passion. And my mission to create something with honesty, integrity and quality. Because family deserve the best…

Much to everyone’s relief, yes. In crafting this unique ball shape, we wanted something that would work for all the different sized, yet equally adorable mouths out there. So no matter whether you’re petit, pointy or just plain jowelly, the size of the ball works in all sized mouths. AND we’re proud of that. We want all dogs to be able to not just pick up the balls and play, but break them open and unleash the goodness inside. 

With treat balls that roll and school snacks that snap, aren’t you encouraging pets to play with their food?

Yes...yes we are.

Quite simply, all the good stuff and none of the nasty stuff. But the key element with any food for the furry family is where the protein comes from. You see, not all proteins are equal. That’s why Drool treats only use 100% chicken breast as the number 1 ingredient, and 0% meat meals. Real chicken breast is not only way more nutritious, it also contains more useful amino acids and is way more digestible. Then they are rolled with scientifically backed supplements, probiotics and vitamins. You can find a full list of the ingredients we use, and why here.

Despite a lot of twisting of our arms by furry legs to remove this section altogether, there is a recommended number of treats your pup should eat each day. And while it won’t be a massive problem if they stretch this a little, try not to have too much of a good thing. Overeating even the healthiest foods can make gut upsets more of a risk. Plus, when your little mate isn’t used to high quality treats, there may be an adjustment period. And that’s ok!

We recommended the following daily amounts, depending on the size of your dog. 

Daily Boosters
Small (1-5KG): 1-2 treat balls
Medium (6-15KG): 2-4 treat balls
Large (16-30KG) 4-7 treat balls
X-Large (30+KG) 7-9 treat balls

Joint Protect
Small (1-5KG): 0.5-1 treat balls
Medium (6-15KG): 1-2 treat balls
Large (16-30KG) 3-4 treat balls
X-Large (30+KG) 5-6 treat balls

Calm + Collected
Small (1-5KG): 1-2 treat balls
Medium (6-15KG): 2-4 treat balls
Large (16-30KG) 4-7 treat balls
X-Large (30+KG) 7-9 treat balls

School Snacks
Small (1-5GK): 1-3 snack sticks
Medium (6-15KG): 3-6 snack sticks
Large (16-30KG): 6-10 snack sticks
X-Large (30+KG): 10-13 snack sticks

In-Betweeners
Small (1-5KG): 1-2 treat balls
Medium (6-15KG): 2-4 treat balls
Large (16-30KG) 4-7 treat balls
X-Large (30+KG) 7-9 treat balls

Well, this is the exciting part. Most dogs have their minds blown that we’ve combined a treat with a ball - their two favourite things in the world. That’s why you’ll see that excited tail wag every time you go for the pack of treats. While most dogs will munch on the treat ball straight away, some will sniff and lick at it before they eat. This is actually the best part. Because they’ve never experienced a ball shaped treat (and real chicken breast) before, this is a real discovery moment. Once they bite in and break the ball open, their whole world changes and they get it. But just remember, it might take a while that first time. If they’re still confused, you can crack open that first ball to give them a hand. 

Remember, this is a big moment. They’ve probably never experienced a ball shaped treat before. And they’re more than likely used to eating treats containing quite pungent smelling, lower quality meat meals (read about the fast food of dog treats above). So believing they get to snack on a pure, delicious chicken breast ball that you’ve just rolled along the ground might just take a moment. But once they know, they know. They’ll quickly get in the groove of treats that are rolling with goodness. 

We hear this a lot. And it’s actually a measure of how much they treasure their Drool treats. It’s called ‘caching’ and is an instinctive (and fascinating) reaction to being given a ‘high value’ food item. So basically it’s a massive complement. They know they’ve been given something special and want to ensure no other furry (or human) family member gets their mitts on it. We find they typically find a quiet corner to indulge in their Drool dreams! It’s pretty cute.

When you turn treat time into play time, anything is possible! While School Snacks have a snappable stick made for repeated rewarding, Drool balls can do just about anything. Sure you can simply hand-feed the balls for that instant feel-good buzz. But for more excitement, try rolling the ball along the ground. It’s always a winner and creates the most fun and rewarding game of fetch they’ve probably ever played. Quite often, we see our furry family then flick the balls around with their mouth and paws and create their own game. The fact they’re using their beautiful minds at this point and playing makes us so happy! You can also hide the treats in toys, under furniture or around the house. While we don’t recommend throwing them in the air to catch, you could try your own Drool drop! Just throw the ball into the ground and watch them scurry after the pieces this explosion of flavour creates.

We’re very proud of the fact that Drool treats aren’t mindless meals. Sure they get the health benefits from each of the treat varieties but the fact the treat balls challenge and stimulate their brains through play and games is possibly the biggest high for the Drool team. Our little hairy humans are real thinkers and need an outlet to express their playful side. We love that Drool treats provide that enrichment to make the favourite part of their day even more fun.

Just how much nutrition is found in these discarded parts is questionable to start with. But there’s even fewer nutrients left once they’ve been processed and oxidised at high heat like this. The basic fact is meat meals aren’t considered to be fit for human consumption; that says it all. The best comparison is back to human fast food. Meat meals might have a strong smell from the pungent body parts they’re made from, but it doesn’t mean they’re good for them. In fact, quite the opposite. 

While the digestibility (% your dog actually absorbs) of real chicken meat is around 95%, the digestibility of meat meals is significantly less. Amino acids are the building blocks of proteins, yet under super high temperatures those crucial nutrients are oxidised and denatured to the point they may be of little use. So a large portion of what they’re eating just ends up going right through them undigested. That’s why dogs on lower quality foods need a toilet break a lot more than Drool dogs.

Why not? We all know ball-shaped food has a firm spot in our lives (protein balls, bliss balls, meatballs - the list goes on) so Drool treats are equally at home in the human world. 

And, every pet‘s favourite part of their day (apart from mealtime) is playtime. In the best news dogs have had in years, we‘re now combining both. It’s their unique oddball shape that makes sure there‘s play in every pack. Rolling them across the floor will mean their favourite person just got a whole lot more fun.

What’s puppy life without treats?! So a million times...yes! Treats fuel that play they love and then sneak their way into their dreams. In fact, even though we can’t prove it, we’d like to think puppies are chasing after Drool treats when they run in their sleep. The best Drool treats for puppies are undoubtedly School Snacks. These fun, snappable pyramid-shaped stick treats are perfect for encouraging positive reinforcement training when you’re rewarding your pup, as well as building that oh-so-important bond that lets them know you’re on their team. Even when they chew that expensive shoe or decide coming back to you in the park isn’t an immediate priority. We get it. No-one is perfect. But at least the reward for learning gets them on the right foot…

Plus, the all-natural ingredients (like L-theanine) are proven to help with concentration and overall brain performance and the delicious, real aussie chicken breast means it’s a treat they’ll really learn to love. 

Remember, they’ll also need to have their puppy food as part of a complete and balanced puppy diet. 

Like any food too special to leave waiting on a shelf, these treats will be past their best around 4 weeks after they are opened. But let’s be real, your dog will probably tell you with some primo puppy eyes if it’s been too long between treats!

Yes it is. But honestly, we want more. We want to be using sustainable packaging that’s completely biodegradable and food safe for treats. And the moment that technology is available, Drool will be using it. 

We believe in local. That’s why Drool treats are made from Aussie chicken breast after being rolled with supplements hand-picked by Dr Chris Brown and then crafted in Melbourne, Australia. 

The question of what’s even in a meat meal is a mystery. Which is a problem for us. But what goes into a meat meal also varies greatly from one day to the next. But essentially, meat meals are made by taking the parts of the animal not fit for human consumption (like gristle, blood vessels, bones and connective tissue) and processing them under high heat to kill bacteria, grinding them up and then creating a dry powder. Yes, why they’re called ‘meat’ meals when they contain very little meat is also a massive problem. And it’s why we’re trying to bring honesty and integrity to pet treats.

Functional ingredients are on the rise and we want natural supplements to benefit our furry family! We believe the hairiest human in your home deserves superfoods with a range of health-boosting benefits, just like you.  

Dogs and cats need to deal with joint aches, gut health, anxiety, and feeling hungry all the time too, so we use superfoods to keep your pet’s physical and mental health at its peak.

While we’re supporting Aussie dogs, we want to support Aussie farmers too. Drool treats source fresh, succulent chicken breast from farms in country Victoria.

We have a range of payment methods to suit how you want to pay for your Drool. Right now, we offer Visa, Mastercard, Afterpay, Apple Pay, Google Pay, Shop pay and Paypal.

We use 100% carbon neutral shipping partner Shippit for most orders. This allows us to choose the fastest shipping method available and provides full visibility and tracking notification via email and text.

From Bondi to Bonnydoon, we offer free standard shipping on all orders over AU$35 and free express shipping on one-time orders over AU$75 Australia-wide. A standard domestic shipping rate of $8 applies on orders below the standard shipping threshold, and $12 below the express shipping threshold. 

All orders are processed and dispatched from our warehouse within 1-3 business days. 

From here our delivery partners Shippit or Australia Post will take it to your door within 2-8 business days depending on your location. This means a total maximum of 11 business days from placing your order for the majority of locations in Australia with standard shipping. Please note remote areas and WA may experience slightly longer lead times.

Yes we do! These shipments will be delivered by Australia Post.

Whilst we endeavour to get your Drool treats to you as soon as possible, those in remote areas may experience extended lead times. Please track your parcel, and reach out to us if you haven't received your treats after 14 business days.

Easily! Your unique order tracking link can be found in a few different spots:

• When you log into your account on the Drool website (you will see the link once your order has been processed),
• Your shipment notification email from Shippit, or
• Your text message from Shippit.

The tracking link will take you through to the tracking page where you can keep an eye on the progress of your order. It also contains a ‘Get Help’ button at the bottom of the page so that you can contact the courier directly should you need assistance with your delivery.

On the day of delivery you can also expect another email and text message from Shippit to let you know that your order is onboard for delivery!

Please note that if your order is being delivered by Australia Post, you will receive a tracking link from Auspost instead. For any questions, please contact Australia Post directly or call 137 678.

All our online orders are delivered directly to your door with ‘Authority to leave’ as the default option. If you’re not home when the order arrives, our driver will leave the parcel at your address (as long as they believe it’s safe to do so).

If the driver is unable to find a safe space to leave your parcel unattended, they will leave a delivery card instead. You will be able to follow the instructions on the delivery card or the tracking link in your email or text message from Shippit to either organise redelivery or collect your parcel from a local collection point.

Please note that if your order is being delivered by Australia Post, you will receive a delivery card or tracking link from Auspost instead. For any questions, please contact Australia Post directly or call 137 678.

‘Unable to deliver’ means that the driver couldn’t access the delivery location safely or they used their judgement to decide it wasn’t a good idea to leave the parcel unattended. 

In this instance you can follow the instructions on the delivery card left by the driver, or use the ‘Get Help’ button at the bottom of the page of the tracking link in your email or text message from Shippit to arrange either:

• a redelivery with the courier directly; or
• collect your parcel at a local collection hub

All the information you need for this will be stated on the delivery card and in your email and text message sent directly from Shippit.

Please note that if your order is being delivered by Australia Post, you will receive a delivery card or tracking link from Auspost instead. For any questions, please contact Australia Post directly or call 137 678.

Be mindful when inputting your address, as redirection to a new address is not available on our website once the order has been processed. However, once you receive the email or text message tracking notification from Shippit, you can follow the ‘Get Help’ button at the bottom of the page on the tracking link to send a request for change of delivery address to Shippit directly.

Please note that changing your address through Shippit will not change your address information on your Drool account for future orders. If you would like to change your address on your account on the Drool website, please access your account online via the My Accounts page and update your delivery address.

Please note that if your order is being delivered by Australia Post, you will receive a tracking link from Auspost instead. For any questions, please contact Australia Post directly or call 137 678.

Keep in mind our team works quickly! Because of the way that orders flow through to our warehouse we are unable to cancel or make amendments to the contents of your order after your order has been processed. 

Right now, Drool treats are only available to be shipped within Australia. Sign up to the newsletter to be the first to know if we extend our shipping internationally. 

Our delivery time guidelines are based on business days, which includes Monday – Friday and excludes public holidays.

If you believe your order is outside the specified time range of delivery, please check your order confirmation email to confirm your delivery address was correct. If you still haven't received your order after 12 business days, please reach out to Shippit to open a missing parcel enquiry. If you need further assistance, don't hesitate to send us an email at contact@drool.pet.

We want to ensure that you, and your pet have the best experience possible. We are happy to accept returns within 30 days of purchase from drool.pet as long as the product is in good, saleable condition. 

To make a return, please reach out to us at contact@drool.pet. Refer to our Returns Policy for more information.

Firstly, we’ll be incredibly sorry to hear that! All our treats are meticulously made and packed to be the best possible treat for your pet (and from what we know, pets love them!).

However, your experience is most important to us, so please reach out to our customer service team at contact@drool.pet and we will work with you to find a solution.

It couldn't be easier to set up a Drool subscription and ensure your furry friend never runs out of treats! As a loyal subscriber you will save 15% off retail price with every subscription order. You can build your subscription directly from our Shop page with the option to add your selection of products and select a 1, 2 or 3 month subscription cadence.

When starting a Drool subscription ensure you enter your correct shipping/billing information and activate your account to provide you with access to edit or check the status of your order/s at any time.

Once you’ve placed your subscription order, you will receive an email from us confirming your order and also an email prompting you to activate your account.

Once you log in to your account, easily accessible from the My Accounts page by clicking Manage Subscriptions, from there you can update, skip or cancel your subscription.

Please note that any changes need to be made at least 1 day before your next billing date.

If you have an existing subscription and have issues logging in or haven’t received your confirmation link within 24 hours of your order, please reach out to contact@drool.pet and we can send you a new link to activate your account. 

Don’t worry! If you are having problems accessing your account, please double check you are using the email address you signed up with, if you are still having trouble accessing your account you can request a link to your account from our My Accounts page. Still having trouble? Reach out to us at contact@drool.pet and we can help.

Absolutely! You can easily update, skip or cancel at any time from your account, accessible from the My Accounts page by clicking Manage Subscription. 

No sweat. Simply log into your account on drool.pet. Once logged in, refer to the My Accounts page and locate Manage Subscriptions. From here you will be able to change your address for all future orders. Note that updating your address on your account (prior to accessing your subscription) will only change your billing address.

No problem, the Drool Team is happy to hear from you! Visit our Contact Us page and send us a juicy email with your detailed questions. We’ll get back to you within 1-2 business days. 

While Dr Chris would love nothing more than to answer your nitty gritty pet questions, unfortunately we won't be able to provide this to you personally. 

As always, we encourage you to consult with your veterinarian when health issues arise.

Please contact our customer service team on contact@drool.pet